Returns and complaints

RETURNING GOODS

Would you like to return goods purchased from the Chapito studio. online store?

  • Please pack the unused goods carefully with all contents.

  • Include the invoice you received by email (available for download in the email with the subject "Order Confirmed").

  • If you paid by cash on delivery, please provide your bank account number for the refund.

Send the package via Zásilkovna within 14 days in the original packaging to:

Jana Farková
Zásilkovna Branch ID: 28933
(Koterovská 120, Plzeň, Potraviny Enapo)
Email: info@chapitostudio.cz
Phone: +420 728 791 989

Use the tracking number to check if we have received the goods.

You will receive information about the processing via email within the statutory period, no later than 14 days.

How will you get your money back?

The money will be refunded to your bank account or, if paid by card, to the card from which the payment was made, no later than 14 days after receiving the goods.

You can find more detailed information in our terms and conditions.

If you need further assistance, contact us via email at info@chapitostudio.cz or by phone: +420 728 791 989.

COMPLAINTS

  • Please pack the clean goods carefully and include the invoice you received by email (available for download in the email with the subject "Order Confirmed").

  • Write a brief description of the defect along with your preferred method for resolving the complaint.

Send the package via Zásilkovna to:

Jana Farková
Zásilkovna Branch ID: 28933
(Koterovská 120, Plzeň, Potraviny Enapo)
Email: info@chapitostudio.cz
Phone: +420 728 791 989

You can find more detailed information in our terms and conditions.

If you need further assistance, contact us via email at info@chapitostudio.cz or by phone: +420 728 791 989.